AI agent to manage incidents received in the Call Center from apps to ERP, starting the management and solution process

At TARECA we have a system to collect incidents from our vending machines that rests on various communication channels.

The adequate attention and solution of these incidents implies a rapid response that is consistent with the type, importance, urgency, criticality of the incidents, etc. and the needs of the customer.

In addition, each incident must be duly recorded in our ERP.

How could we

Use an AI Agent to:
• Manage incidents, from their collection through the various channels of our Call Center
• Initiate the appropriate resolution process,
• Involve the corresponding resources of the company
• Register everything in our ERP